Last updated: November 12, 2026
Returns
If you are not happy with an item, contact us within 30 days of delivery to start a return. Items must be unused and in their original condition. Because custom and personalized items are made just for you, they can only be returned if they arrive damaged or with a defect.
Damaged or wrong items
If your order arrives damaged, defective or wrong, send us a photo through our contact page within 30 days of delivery, along with your order number. We will send a replacement or a refund at no cost to you.
How to start a return
Use the contact page and include your order number and the item you want to return. We will reply with the return address and next steps. Please do not send items back before we reply, since packages sent without approval can be hard to match to an order.
Refunds
Once we approve your return, your refund goes back to your original payment method. Your bank may take a few business days to show it.