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Frequently asked questions
Answers about orders, products, shipping and returns. Cannot find what you need? Contact us.
Orders
How long until my order ships?
Most orders are made or packed after you place them and leave our partners in about 2 business days. Standard delivery in the US then takes 4 to 8 business days. You will get an email with tracking as soon as your order ships.
Can I change or cancel my order?
Contact us as soon as possible. Because many items are made to order, we can only change or cancel an order before it goes into production.
Which payment methods do you accept?
The payment options available to you are shown at checkout. Checkout is secure and handled by Shopify.
Products
What are your desk mats made of?
Our desk mats have a smooth woven top that works well with any mouse, a natural rubber base that keeps the mat in place and stitched edges that resist fraying.
Which desk mat size should I get?
Measure the space you want to cover. Small (14.5 x 12.2 in) is a roomy mouse pad. Full (36 x 18 in) fits a keyboard and mouse side by side. XL (48 x 24 in) covers most of a desk, with room for a notebook or a laptop.
How do I clean my desk mat?
Spot clean with a damp cloth and a little mild soap, then let it air dry flat.
Shipping and returns
How much is shipping?
Standard shipping in the US is free on orders of $60 and up. Below that, it is a flat $8. A faster option is shown at checkout, so you see the full price before you pay.
What is your return policy?
See our refund policy for the full details, including how to start a return.
My item arrived damaged. What now?
We are sorry about that. Send us a photo through the contact page with your order number and we will make it right.